Akiba Mobile Support
How can we help?
Find answers, troubleshoot issues, or contact our team for help with the Akiba Mobile app.
Contact us
We typically reply within 24-48 hours
Direct channels
- • Email: support@kayiv.com
- • Tel: (+224) 664020776 / 664020893
- • Business hours: Monday–Friday, 09:00–17:00 (GMT)
Data requests:
For account deletion or data export, include your registered email and "Data Request" in the subject.
Send a message
Troubleshooting basics
- 1. Force-quit and reopen the app.
- 2. Ensure you're on the latest version
- 3. Check your internet connection or try another network.
- 4. If the issue persists, restart your device and try again.
Frequently asked questions
Download the 'Akiba Mobile' app from the Play Store or App Store and follow the instructions in the app.
Yes.
You can fund your account through our network of agents and branches across the country, or directly via your Akiba bank account if you have one.
Yes, you can create a mobile account using just your phone number.
Contact your account manager or the Akiba customer service at (+224) 664020776 / 664020893.
Yes, you can make a transfer using a secure code.
Yes.
Yes, you only need an internet connection.
50,000,000 GNF per day.
You can update your personal information in the app settings. If you face any issues, please visit a branch or contact customer service at (+224) 664020776 / 664020893.
Check your internet connection or contact Akiba customer service at (+224) 664020776 / 664020893.
If you recovered your SIM card, simply reinstall the app. Otherwise, once you have a new SIM, contact customer service at (+224) 664020776 / 664020893.
Contact Akiba customer service at (+224) 664020776 / 664020893.
Contact Akiba customer service at (+224) 664020776 / 664020893.
Your transaction history is displayed on the main screen of the app.
You need to contact Akiba customer service at (+224) 664020776 / 664020893.
We retain financial related data for at least 8 years as required by law.
Yes, Akiba offers various financial services through the app.
Privacy & data
Kayiv is committed to user privacy. See our full policy or use the options below.
Request data deletion
Send an email to support@kayiv.com with the subject "Data Deletion Request" from your registered email. We'll confirm within 30 days.
Request data export
Email support@kayiv.com with the subject "Data Export Request". We'll provide a machine-readable copy of your data.